Contact Us

Customer Support

If you have questions regarding a product, an existing order, payment, shipping, delivery, returns, refunds, or other Norelavi services, please contact our customer care team.

Email: support@Norelavi.com

When contacting us regarding an order, please include your order number whenever possible so that we can review your request more efficiently.

We aim to respond to customer inquiries within 1-2 business days. Response times may be longer during weekends, public holidays, or periods of unusually high inquiry volume.

Order Support

For order-related questions, please include where applicable:

• Your order number

• The email address used to place the order

• A description of your request

• Relevant photographs or videos if you are reporting a damaged, defective, incomplete, or incorrect item

Please do not send returned products to our business contact address unless our customer care team has specifically instructed you to do so.

Return addresses may vary depending on the product and fulfillment location.

Company Information

Brand: Norelavi

Operating Entity:

Business Contact Address:

Room 101, Building 1, Meiheyi Valley, Fengye Sheng Factory
Chuangye 2nd Road, Area 28, Dalang Community
Xin'an Subdistrict, Bao'an District
Shenzhen, Guangdong, China
Customer Support Email:
support@Norelavi.com

For information concerning privacy requests, please review our Privacy Policy.

For shipping information, please review our Shipping & Delivery Policy.

For return and refund information, please review our Returns & Refunds Policy.